Refund Policy

Return Eligibility

• Items must be returned within 14 days of delivery
• Products must be in original condition, unused, and in original packaging
• Custom or personalized items cannot be returned unless defective
• Return shipping costs are the responsibility of the customer unless the item is defective

Non-Returnable Items

• Custom-made or personalized glass artworks
• Items damaged due to misuse or normal wear
• Products without original packaging or tags
• Items returned after the 14-day window

Refund Process

Refund Methods

• Refunds will be issued to the original payment method (PhonePe)
• Processing time may vary depending on your bank or payment provider
• International customers may incur currency conversion fees

Damaged or Defective Items

• Report damaged or defective items within 48 hours of delivery
• Provide photos of the damage for assessment
• We will provide a prepaid return label for defective items
• Replacement or full refund will be provided at no additional cost

Exchange Policy

• Exchanges are only available for defective or damaged items
• Size or design exchanges are not available for handmade items
• Exchange requests must be made within 7 days of delivery

Partial Refunds

Partial refunds may be given for:

• Items with minor defects that don't affect functionality
• Products returned without original packaging
• Items showing signs of use beyond normal inspection

Processing Time